Bess has chosen a mate. Colin it is. Emma’s going to pick them up tomorrow after work. I’m so excited. But it does make me feel a pang of grief for Oscar. Colin’s arrival reinforces the loss of Oscar. But Colin is supposedly very lovely. He likes a fuss. Which is a good job because he needs to be groomed every day being a long-haired bunny. He thinks he’s being fussed when he’s being brushed so he’s quite happy. He’s old but we don’t know how old. I hope he lives a long time. I’d hate to think Bess needed to find a new mate again anytime soon. Pictures will follow soon.
Aunty Sue bought me a bunny rabbit cookie cutter. Today I made my first batch. Having made so many muffins lately, I automatically put the oven on gas mark 7. It should’ve been gas mark 5. Actually, they weren’t that bad. Slightly burnt at the bottom, but tasty. Especially because they were still warm.
I put the cookies in the oven in two lots. The second lot went in at the right temperature. Lots better. I made a round one for Emma because she likes things just so, you know. Me and Leah had a little play with the icing pens. I think the mixture’s about 75p from Asda. Just got to add a bit of butter or margerine and a couple of tablespoons of water. I got an oaty mix as well. For another day.
I was also assertive with the bank today. I got a letter the other day telling me there was a problem with my account. I bought something online last week which went over my overdraft by £1.08. The letter said I had to go into the bank and credit my account to get me out of the red and informed me there would be a charge. The letter neglected to say what the charge would be. I went in the bank with a few quid to deposit, hopefully covering the fee and leaving money in the account. I nearly fell over when they told me the charges were £38. And if I didn’t pay £31 of it today, my account would be in the red tomorrow, a new month, and another charge of £28 would be added. I was cross and upset. I didn’t put the money in but asked to speak to the manager. The manager was busy. I was promised that I would receive a call me before the end of the day. I wasn’t going to let it drop. £38 and another £28 all for £1.08. I’ve been with them 4 years and never had any charges incurred. I’m a student on a low bursary. I was really annoyed.
Anyway, the manager said they weren’t allowed to refund the fee unless there was a bank error but they did give me another number to call. They were actually pretty supportive. They told me the number was for the complaints department and that I should explain the situation and my current circumstances fully and tell them that I believe it is unlawful to charge such an extortionate fee for the sake of £1. I got through to one person who was very unsympathetic. I was basically getting nowhere. Thankfully my phone died. I redialled and got someone human. She (the lovely Dawn Barson apparently) refunded my account without any problem. I did head over to the cash point this evening and credit the account so there shouldn’t be any hassle. Phew.






































